Ok, so I haven't really gotten around to the comedy music stuff to much on this blog. But eventually. :)
My cell phone broke... again... over the weekend. Just a couple months ago, AT and T had to send me a replacement for another phone that broke. Not through any fault of mine. Wasn't dropped or anything. And of course they jerk you out of $50 to send you a new (refurbished) phone. Even though getting a new phone is only about $70.
But ok, so I did it. They send me the phone and it breaks again. So today I call them. I tell them that the display freaked out and it looks like it has burn marks on it. That bad. Not only do they want to jack me out of $50 again, but they also want to remove the insurance. Apparently you're not allowed to have more than two replacement phones within 12 months. Even though it was their fault they sent me a crappy phone. So whatever, the request goes through.
After talking with my dad about it (we have a family plan), we decide to cancel the replacement and just take our business elsewhere. So I call them and they tell me there's no way to cancel a request once it's gone through. With all the wonders of computer technology, they can't figure out how to cancel a request? Really? Send a damn carrier pigeon if you have to. So they were perfectly fine with me telling them I'd take it to small claims court.
I also told them this is exactly the kind of reason I sold my stock in the company. Every step of the way, whether cell, residential, service, or dsl... this company has been a thorn in my side and nothing but trouble.
At the end of one call I had to make about residential service the guys says... "Thank you for choosing AT&T." I said, "Yeah? Did I really have a choice? Is there another phone company I can get in this area?" "Uh, no." came the reply.
So, I encourage you all to just say "Uh, no." to ATT.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment